FAQ

1. What materials are your bags made of?
Our bags are crafted from premium, eco-friendly cotton canvas, ensuring durability, softness, and sustainability.

2. How do I care for my canvas bag?
We recommend gentle hand washing with mild detergent and air drying in a shaded area. Avoid machine washing, bleach, or prolonged sun exposure to maintain the quality.

3. Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and costs vary by destination and will be shown at checkout.

4. How long will my order take to arrive?
Orders are usually processed within 1–3 business days. Shipping typically takes:

• Domestic: 3–7 business days

• International: 7–20 business days

5. Can I return or exchange my purchase?
Yes, you can request a return or exchange within 30 days of receiving your order, provided the items are unused and in original condition. Please check our Refund Policy for details.

6. How can I contact customer service?
You can reach us anytime via email at service@hellatan.com. We aim to reply within 1–2 business days.